Shipping
What are the shipping costs?
All our deliveries are free.
Do you ship internationally?
Unfortunately, we only deliver within the UK at the moment.
How long will it take to get my package?
All our deliveries are free and usually arrive the next working day.
Can I track my orders?
Yes. A tracking link will be emailed to you automatically once your order has been dispatched.
What should I do if my order hasn’t arrived?
We are sorry if your order hasn’t arrived on time, please get in touch by emailing orders@directfurnituredeals.co.uk so that we can raise this with the courier.
Payment
What payment methods are accepted?
We do our best to accommodate all of our customers and currently accept debit/credit card payments as well as Apple and Google pay.
Orders & Returns
How do I place an Order?
To place an order simply navigate to your cart after adding an item to your basket and proceed to the checkout, but if you encounter any issues, please don’t hesitate to get in touch with us.
What is the returns policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For more information, read our returns policy. Please note that we do not offer free returns, unless the item is deemed faulty.
I received a wrong / faulty product. What should I do?
We’re sorry if the product you ordered arrived damaged, or you received the wrong item. To help us resolve this quickly, please email us at orders@directfurnituredeals.co.uk within a week of receiving your order. Please include photos of the damaged/wrong product, your order number, and any other details you may have about your order. .